Frequently Asked Questions

If you are unable to find answers here, please submit your inquiry through our online form.

General Information

What is a Memorial Website?

A Memorial Website is a lasting way to celebrate the legacy of a loved one's life. Families and friends can share stories, photos, memories and more at this online memorial.


Who can view a Memorial Website?

Any site visitor can view a Memorial Website that has been marked "public". If a site host has marked the Memorial Website "private", then only those who are invited can view it.


How long will a Memorial Website remain online?

The length of time a site will be viewable online depends on the sponsorship status of the site:

  • Sponsored sites will be online and viewable for 1 year from the date of sponsorship.
  • Unsponsored sites will be online forever but not viewable unless sponsored.


How do I create a Memorial Website?

Follow a few guided steps to enter information about you and your loved one. Then start adding features (which you can modify at any time) to build a lasting memory and an instant community for friends and family:

  • Biography
  • Obituary
  • Favorites
  • Donate
  • Journal
  • Guest Book/Memory Book
  • Photo Gallery
  • Media Gallery
  • Timeline


Does it cost anything to create a Memorial Website?

Creating a Memorial Website is free. Your Memorial Website will be available online, at no charge to you, for 14 days. Sponsoring your site will prevent it from being archived at the completion of the 14-day period.


Memorial Website Features

Do I have to include all the Memorial Website features?

As the site host, you can choose to include as many or as few features as you want for your Memorial Website:

  • Biography
  • Obituary
  • Favorites
  • Donate
  • Journal
  • Guest Book/Memory Book
  • Photo Gallery
  • Media Gallery
  • Timeline


How many photos and media files can I upload to my Memorial Website?

You can upload as many as 150 photos to the Photo Gallery. In the Media Gallery, you can upload a combined total of 30 video and audio files.


What photo and media file formats does accept?

We accept the following image formats:

  • JPG
  • JPEG
  • GIF
  • BMP
  • PNG

We accept the following media formats:

  • MPEG
  • MPG
  • MOV
  • AVI
  • WMV
  • FLV
  • MP3
  • AIF
  • AIFF
  • WMA
  • OGG

Note: While WMV files are accepted, we have experienced some unresolvable compatibility issues with this file type and are unable to guarantee a successful upload of a WMV file to your Memorial Website. We recommend submitting another media format if possible.


Is there a file size limit for the Media Gallery?

Yes. Each video or audio file uploaded to the Media Gallery can be no larger than 500MB.


Can I include a favorite song? understands the impact music can have when remembering a loved one.

Background Music
We currently offer a general selection of pre-approved music that you can select to play as background music on your Memorial Website.

Audio Upload
We offer approved copyright-protected music for free, or you can upload music from your own collection.


Managing Your Memorial Website

What is the Dashboard?

Your Memorial Website Dashboard is a quick and organized way to access information about your site. Through your dashboard, you can:

  • Create a new Memorial Website
  • View your site
  • Modify features
  • View sites you've been invited to
  • Change your site settings
  • Invite friends and family to view your site
  • Access Frequently Asked Questions
  • Provide feedback/contact us


Can I decide who has access to my Memorial Website?

Yes. As the host of a Memorial Website, you can choose to share your loved one's legacy with the public or to make it private except for those you invite. You can change access options at any time in your Site Settings.


Does a sponsor have permission to change my Memorial Website?

No. As the site host, you will always maintain control of your Memorial Website content, even if someone else sponsors your site.


How do I modify my Memorial Website content?

You can log into your account through any Internet connection and make changes and additions to your Memorial Website at any time. You can also choose to accept content submitted by family members and friends who visit your Memorial Website.


Can I change the design or other settings for my Memorial Website?

Yes. When you are logged in, you can change any of the Site Settings (privacy, notifications, design, layout) for your Memorial Website.


How do I change my email address or password?

When you are logged in, you can update your personal information any time at My Account.


Sponsoring a Memorial Website

How much does a Memorial Website sponsorship cost?

Country First Year Sponsorship Annual Sponsorship Renewal
United States $49.00 $19.00
Australia $49.00 $19.00
Canada $49.00 $19.00
European Union €35.00 €9.99
New Zealand $60.00 $24.00
United Kingdom £29.99 £9.99

The prices shown are an approximation in relevant local currency. Rates for actual transactions may vary based on prevailing exchange rates. Your credit card company and/or your bank may convert the charge to your local currency and add additional fees that aren't reflected in the approximate price displayed.

There are no additional fees for hosting, maintaining or storing.


Who can sponsor a Memorial Website?

Any site visitor or host may sponsor a Memorial Website.


Can an archived Memorial Website be sponsored?

Yes, a Memorial Website that has already been archived can still be sponsored and re-activated. It will remain active for the duration of the sponsorship.


How can I tell if someone has already sponsored a specific Memorial Website?

All sponsorships are processed as soon as they are received. Once a Memorial Website has been sponsored, you will no longer see a link on the site that says "Sponsor this Memorial Website."


Will I be notified before my sponsorship ends?

Yes. Current site sponsors and site hosts will be notified via email 30 days prior to the completion of a site sponsorship.


What payment methods does accept?

We accept the following:

  • American Express
  • Discover
  • MasterCard
  • Visa

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

We guarantee that every transaction you make with will be subject to the industry's most confident secure server software standards, Secure Sockets Layer (SSL). With SSL, all of your personal information is encrypted, including your credit card number, so it cannot be read as it travels over the Internet. Only can read your personal information.


How soon after sponsorship is a Memorial Website available online?

Once payment authorization has been completed, the Memorial Website will be available.


Create a Memorial

Combine memorable stories, photos, videos and more to honor and celebrate the life of your loved one.

  • Start with a 14-day free trial
  • Create a site in 5 minutes using our 4-step process
  • Limited time offer. Receive 25% off the regular price for a 1-year sponsorship.


Daniel's site has given us a place to go when we just need to talk with him. If it’s raining or cold we can still talk with him. Looking at his picture makes it more real, as if he is talking back.